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Frequently Asked Questions
How can I purchase these products?
You can place an order directly through our online platform or contact our sales team for assistance. We will confirm order details, product configurations, and shipping matters to guide you through the entire process.
What payment methods are accepted?
We accept various payment modes including T/T Bank Transfer, Trade Assurance Service, Western Union, Money Gram, L/C, and Cash.
What is the delivery time and shipping method?
Delivery time depends on the specific product and quantity; generally, the lead time is within 1 week. We ship worldwide via express, air freight, or sea freight, and can provide door-to-door service in many countries.
What is your after-sales service policy?
We provide at least a one-year warranty on all products (excluding consumables). Our engineers provide lifetime technical support and free repairs or part changes during the warranty period.
How is the transaction secured?
We are a professional medical company with required government certifications. All transactions are 100% guaranteed, and we are committed to providing high-quality medical products and safe payment methods.
Does it support wireless operation?
Yes, the device supports both hand-switch and remote control exposure, and includes wireless network data transmission (WIFI) for efficient workflow.