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Frequently Asked Questions
1. How can I purchase this ultrasound scanner?
You can contact our sales team directly or place an order online through the platform.
2. What payment methods are accepted?
We support Trade Assurance, Credit Card, PayPal, T/T (Bank Transfer), Western Union, and L/C.
3. What is the delivery time for my order?
Ready stock items are shipped within 24 hours. For OEM orders, the lead time is typically 2-7 working days. Every unit undergoes a one-to-one inspection before delivery.
4. How do I learn to use the device?
We provide a comprehensive video tutorial covering installation, operation, and maintenance. Additionally, we offer real-time online video training at your convenience.
5. What is the warranty and after-sales policy?
The product comes with a 12-60 month warranty. Our after-sales team responds to inquiries within 8 hours.
6. Which devices are compatible with the probe?
The probe is fully compatible with iOS (iPhone/iPad), Android smartphones and tablets, and Windows-based systems.